100% Happiness Guarantee
Your shoes will fit perfectly. If not, we will make your
Returns & Exchanges easy. You see, we want you to...
Connect
Updates from TOMS
Privacy Policy
Your satisfaction is important to us, so we have the TOMS Happiness Guarantee. Here’s how it goes:
You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and whose main mission is to make you a happy TOMS customer-for-life. We’re on the frontlines every day – we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.
So give us a shout, we’d love to hear from you!
We’re here from 6 am – 6 pm PST M – F. If you need to contact us after-hours, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 6am – 6pm PST M – F and 6am – 3pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!
Hope to talk soon,
The Shoe Crew
